PRIVACY POLICY

DMD Gold Prosperity Pvt. Ltd.
Website: www.dmdgoldprosperity.com
Effective Date: 11/ 12 / 2025

DMD Gold Prosperity Pvt. Ltd. (“DMD Gold Prosperity”, “Company”, “we”, “us” or “our”) operates its jewellery business through its physical locations and its digital platform, including the website www.dmdgoldprosperity.com (collectively referred to as the “Platform”).

The Company is engaged in the domestic and international sale and export of gold, diamond, and gemstone jewellery. We respect your privacy and are committed to taking reasonable precautions to safeguard your personal data and to comply with applicable privacy and data protection laws.

This Privacy Policy explains how information is collected from users, how it is used, stored, shared, and protected.

By accessing or using the Platform, you expressly consent to the practices described in this Privacy Policy.

1. Updates to This Privacy Policy

This Privacy Policy may be amended from time to time to reflect changes in:

Our business practices
Applicable laws and regulations
Technology or security standards

We encourage users to review this Privacy Policy periodically. Continued use of the Platform signifies acceptance of the updated Policy.

2. Collection of Information

We collect information directly from you and automatically when you interact with the Platform.

2.1 Information You Provide

When registering, placing an order, or interacting with us, we may collect:

First and last name
Email address
Mobile number
Billing and shipping address
PIN/ZIP code
Demographic details (such as date of birth, anniversary, preferences, where voluntarily provided)
Feedback, reviews, and opinions on products and services

2.2 Transaction & Payment Information

When you make a purchase, we may collect:

Billing and shipping details
Transaction references and order information

Sensitive payment information (card/UPI/bank details) is processed through secure third-party payment gateways and is not stored by us.

2.3 Export-Specific Information

For international transactions, we may collect additional information as required under export, customs, foreign exchange, and destination country regulations.

2.4 Automatically Collected Information

We may automatically collect:

IP address
Device type and browser
Network carrier
Location information
Domain server
Pages visited, clicks, wishlists, cart activity, and browsing behaviour

3. Use of Information

We use collected information strictly for legitimate business purposes, including:

Processing and fulfilling jewellery orders
Managing domestic and export logistics
Customs clearance, insurance, hallmarking, and certification
Sending transactional communications (order confirmation, shipping updates, service notices)
Providing customer support
Improving Platform functionality, security, and user experience
Analytics, internal reporting, and fraud prevention

All personal data is used only in accordance with this Privacy Policy.

4. Cookies and Similar Technologies

The Platform uses cookies and similar technologies to:

Enhance functionality and performance
Personalize user experience
Analyze traffic and user behaviour
Improve platform security

Users may control cookies via browser settings; however, disabling cookies may affect certain features.

5. Disclosure of Personal Information

We do not sell or lease personal information.

Information may be shared on a strict need-to-know basis with:

Payment gateway providers
Logistics, courier, and insured shipping partners
Technology, hosting, and analytics service providers
Certification and hallmark authorities
Government, regulatory, customs, or law-enforcement agencies, where legally required

All such parties are contractually or legally bound to protect your data.

6. User Consent

By using the Platform and submitting personal information, you consent to the collection, storage, usage, and sharing of your information as described in this Privacy Policy.

If certain information is required by law or for essential services, refusal to provide such information may limit or deny access to those services.

7. Links to Third-Party Websites

The Platform may include links to third-party websites.
We do not control or assume responsibility for the privacy practices of such websites. Users are advised to review the privacy policies of third-party platforms independently.

8. User Rights

You have the right to:

Access your personal data
Request correction of inaccurate or incomplete information
Withdraw consent for non-essential processing
Object to promotional communications

Requests may be sent to:
support@dmdgoldprosperity.com

Withdrawal of consent may limit access to certain services where data is essential.

9. Data Retention

Personal data is retained only for:

Completion of transactions
Legal, tax, export, and regulatory compliance
Warranty, certification, and dispute resolution purposes

Retention is subject to applicable laws.

10. Security Measures

We maintain reasonable administrative, technical, and organizational measures to protect personal data against loss, misuse, or unauthorized access.
While we strive for high security standards, no electronic system is completely secure.

11. Communication Preferences / Opt-Out

Users may opt out of non-essential promotional communications by contacting us at:
support@dmdgoldprosperity.com

Transactional and legally required communications will continue.

12. Account Suspension and Deactivation

Users may request temporary suspension or permanent deletion of their account.
Certain data may be retained if required for:

Pending transactions
Legal or regulatory compliance
Dispute resolution

13. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India.
Courts at Pune, Maharashtra shall have exclusive jurisdiction.

14. Contact & Grievance Resolution

For queries, concerns, or grievances relating to this Privacy Policy, please contact:

DMD Gold Prosperity Pvt. Ltd.
support@dmdgoldprosperity.com
www.dmdgoldprosperity.com

TERMS & CONDITIONS

DMD Gold Prosperity Pvt. Ltd.
Website: www.dmdgoldprosperity.com
Effective Date: ___ / ___ / 2025

These Terms & Conditions (“Terms”) govern access to and use of the website www.dmdgoldprosperity.com (“Platform”) and all domestic and international transactions carried out through it.

By accessing, browsing, or using the Platform, you (“User”, “Customer”, “Buyer”) agree to be bound by these Terms, the Privacy Policy, and all applicable laws.

1. Company Details

DMD Gold Prosperity Pvt. Ltd. (“Company”, “we”, “us” or “our”) is engaged in the manufacturing, wholesale, retail, online sale, and export of gold, diamond, and gemstone jewellery.

2. Applicability

These Terms apply to:

All users visiting or transacting on the Platform
Domestic (India) sales
International/export transactions
Business-to-Consumer (B2C) and Business-to-Business (B2B) customers

3. Eligibility

By using the Platform, you confirm that:

You are 18 years of age or above
You are legally competent to enter into a binding contract
For export transactions, you are legally permitted to import jewellery into your country

4. Product Information & Jewellery Disclaimer

Jewellery images, videos, and renders are for representation purposes only
Minor variations in design, colour, weight, and finish may occur due to handcrafting and manufacturing processes
Gold weight, diamond grading, gemstone quality, and measurements are subject to industry-accepted tolerances
Certifications, where applicable, are issued by recognized authorities such as BIS, IGI, GIA, SGL, GSI, etc.
Any typographical or display errors on the Platform may be corrected without liability

5. Pricing

5.1 Domestic Orders

Prices are displayed in Indian Rupees (INR)
Applicable taxes (including GST) may be added as per law

5.2 Export Orders

Prices may be displayed in INR or foreign currency
Prices do not include destination-country customs duties, VAT, sales tax, import levies, or similar charges unless expressly stated
All such charges are the sole responsibility of the Buyer

6. Orders & Acceptance

Placing an order constitutes an offer to purchase
The Company reserves the right to accept, reject, or place any order on hold without assigning reasons
Orders are considered accepted only after successful payment and order confirmation by the Company

7. Payments

Payments must be made through authorized and secure payment gateways or approved banking channels
For export orders, full advance payment is mandatory
The Company does not store card, UPI, or banking credentials

8. Shipping, Delivery & Risk

8.1 Domestic

Delivery timelines are indicative and may vary
Shipment may be insured depending on order value

8.2 Export

International shipments are made via insured logistics partners
Risk transfers to the Buyer upon dispatch unless otherwise agreed in writing
Delays due to customs clearance or regulatory checks are beyond Company control

9. Customs, Import Compliance & Export Regulations

For export orders:

The Buyer is solely responsible for complying with import laws, customs regulations, and local jewellery laws of the destination country
The Company shall not be liable for seizures, holds, rejections, penalties, or delays imposed by foreign customs or authorities

10. Intellectual Property Rights

All intellectual property including:

Jewellery designs
Website content
Text, images, videos, logos, trademarks

are the exclusive property of DMD Gold Prosperity Pvt. Ltd.
Any unauthorized use is strictly prohibited.

11. User Obligations

Users agree:

To provide accurate, lawful, and complete information
Not to misuse the Platform or engage in fraudulent activity
Not to attempt unauthorized access or data extraction

12. Limitation of Liability

To the maximum extent permitted by law:

The Company’s total liability, if any, shall not exceed the invoice value of the product supplied
The Company shall not be liable for indirect, incidental, or consequential damages

13. Force Majeure

The Company shall not be liable for failure or delay caused by events beyond reasonable control including acts of God, government actions, strikes, logistics disruptions, pandemics, war, or natural calamities.

14. Suspension & Termination

The Company reserves the right to suspend or terminate access to the Platform without prior notice in cases of:

Violation of these Terms
Suspected fraud or unlawful activity
Legal or regulatory requirements

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Courts at Pune, Maharashtra shall have exclusive jurisdiction.

16. Contact & Support

For any queries or assistance related to these Terms:

support@dmdgoldprosperity.com
www.dmdgoldprosperity.com